Refund policy

30-day returns. No restocking fee.

For purchases from midwoodsoles.com, request a return within 30 days of delivery. Shoes must be unworn, with original tags, accessories and their original shoe box, in the condition received. Please try shoes on indoors on a clean surface.

Choose your refund

• Store credit: For eligible U.S. returns, we provide a prepaid return label at no charge and credit the amount paid for the returned items, plus applicable tax.
• Original payment method: For eligible U.S. returns, we provide a prepaid label and deduct a flat $8 return-label fee from your refund. There is no additional restocking fee. The fee is per return shipment, so send approved items from the same order together.

Original shipping charges are not refundable for a change of mind or fit return. We do not deduct the cost of outbound shipping that was free. International return shipping is paid by the customer; contact us for instructions before sending anything.

Start a return

Email help@midwoodsoles.com or reply to your order confirmation with your order number, the item and size, and whether you prefer store credit or a refund. Please allow 1–2 business days for review. We will send approval, a label for eligible U.S. returns, and packing instructions. Ship within 14 days of approval. Put the shoe box inside a protective shipping box; do not attach labels or tape directly to the shoe box.

Wrong, damaged or defective item?

Contact us with your order number and photos so we can make it right. For an incorrect, damaged or defective item received, we cover the return shipping and do not charge a return-label or restocking fee. Final-sale exclusions do not remove your rights for an incorrect or defective item.

Final sale and exchanges

Items clearly marked Final Sale before purchase and gift cards cannot be returned for a change of mind. A discounted price alone does not make an item final sale. Worn items, or items damaged after delivery, are not eligible for a change-of-mind return.

Our sizes change frequently, so we cannot guarantee an exchange or reserve a replacement. Return your pair and place a separate order for the pair you want.

After your return arrives

We inspect each return and email you the outcome. Approved refunds or store credit are issued within 10 business days of receipt. Your bank may need additional time to post a refund. If a return does not meet the conditions, we will contact you with the reason and available options.

This policy applies to purchases on midwoodsoles.com. If you bought this pair from another retailer or marketplace, that seller’s return process applies. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.